Verzending

At Exporteren Proef Loka Winkel, we take pride in offering high-quality kitchenware and household products to customers worldwide. Our goal is to ensure your complete satisfaction with every purchase. Below you’ll find detailed information about our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship globally (excluding some remote areas in Asia and other select regions). International customers should be aware that:

• Customs fees, taxes, or import duties may apply and are the responsibility of the recipient
• Delivery times may be longer than stated above
• Return shipping times may be extended for international returns

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return or exchange it within 15 days of receiving your items.

General Return Conditions

To be eligible for a return or exchange, your item must:

• Be unused and in its original condition
• Be in the original packaging with all tags and accessories included
• Include proof of purchase (order number or invoice)

Return Process

Follow these simple steps to return an item:

Step 1: Request a Return Authorization

Send an email to [email protected] with the following information:

• Subject line: “Retouraanvraag – [Your Order Number]”
• Email content should include:
  • Product name(s) you wish to return
  • Order number
  • Reason for return (wrong product, damaged, not as described, etc.)
  • Your preferred solution (refund or exchange for specific product)
  • Your full name, email address, and phone number

Step 2: Receive Return Authorization

Within 2 business days, you’ll receive an email with:

• Approval of your return request
• Return address and instructions
• A return label (if applicable)

Step 3: Ship Your Return

Carefully package the item in its original packaging and include the invoice or order confirmation. Ship the package to the provided address. We recommend using a shipping method with tracking.

Step 4: Return Processing

Once we receive and inspect your return (within 3-5 business days of receipt), you’ll receive a confirmation email.

Refunds

Refunds are processed within 5-10 business days after return approval. The refund will be issued to your original payment method:

• Credit cards (Visa, MasterCard, JCB): 3-5 business days processing time by your bank
• PayPal: Visible in your account within 24 hours

Note: Original shipping costs are non-refundable unless the return is due to our error (wrong or defective product).

Exchanges

To exchange an item:

1. Follow the same return process
2. Specify which product you’d like instead
3. Once your return is approved, you’ll receive a new order confirmation for the exchanged item
4. Any price differences will be adjusted using your original payment method

Defective or Damaged Products

If you receive a defective or damaged product:

1. Take photos of the product and packaging within 48 hours of receipt
2. Email the photos along with your order details to [email protected]
3. We’ll send a replacement product or process a refund as quickly as possible

Contact Us

For questions about our Shipping & Returns policy:

Exporteren Proef Loka Winkel
722 Startstraat, Gameren, NL 5311BD
Email: [email protected]

We appreciate your trust in our products and strive to make every return process as smooth as possible.